Privacy Policy

1. Introduction

Welcome to Soma Ko Logistics ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services, visit our website, or interact with us.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, business address, tax identification numbers
• Payment Information: Credit card details, billing address, banking information
• Service Details: Pickup and delivery addresses, package descriptions, special instructions
• Account Information: Username, password, account preferences
• Communication Records: Customer service interactions, feedback, complaints

2.2 Automatically Collected Information

When you use our website or mobile applications, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Location Data: GPS coordinates for delivery tracking and route optimization
• Cookies and Tracking Technologies: Web beacons, pixels, session cookies

2.3 Third-Party Information

We may receive information about you from third parties, including:

• E-commerce platforms and marketplace integrations
• Payment processors and financial institutions
• Address verification and mapping services
• Background check and identity verification providers

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Processing and fulfilling your logistics requests
• Coordinating pickups and deliveries
• Providing real-time tracking and updates
• Managing returns and exchanges
• Handling customer service inquiries

3.2 Business Operations

• Processing payments and managing billing
• Maintaining and improving our services
• Analyzing usage patterns and service performance
• Developing new features and services
• Ensuring security and preventing fraud

3.3 Communication

• Sending service notifications and updates
• Providing customer support
• Marketing our services (with your consent)
• Sending promotional offers and newsletters
• Conducting surveys and research

3.4 Legal Compliance

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and interests
• Investigating and preventing illegal activities

4. Information Sharing

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us deliver our services:

• Delivery Partners: Independent contractors and courier services
• Technology Providers: Cloud storage, software, and IT infrastructure
• Payment Processors: Credit card processing and financial services
• Communication Services: Email, SMS, and notification providers

4.2 Business Partners

We may share information with business partners for:

• E-commerce platform integrations
• Joint marketing initiatives
• Service enhancements and features
• Analytics and performance optimization

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our terms of service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

5.1 Security Measures

• Encryption: Data transmitted and stored using industry-standard encryption
• Access Controls: Restricted access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular privacy and security training for all staff
• Incident Response: Procedures for detecting and responding to security breaches

5.2 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected individuals within 72 hours when feasible
• Report to relevant authorities as required by law
• Take immediate steps to contain and remediate the breach
• Provide regular updates on our investigation and response

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close the browser

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we process your data

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact and account details
• Modify your communication preferences

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

7.4 Withdrawal of Consent

• Withdraw consent for marketing communications
• Opt-out of data processing where consent is the legal basis
• Unsubscribe from newsletters and promotional emails

7.5 Exercising Your Rights

To exercise these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 7 years after closure
• Transaction Records: Kept for 7 years for accounting and tax purposes
• Communication Records: Retained for 3 years for customer service purposes
• Marketing Data: Deleted within 2 years of your last interaction
• Website Analytics: Anonymized after 2 years

We regularly review our data retention practices and delete information that is no longer needed.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will:

• Delete the information immediately
• Not use the information for any purpose
• Not share the information with third parties
• Notify the parent or guardian if contact information is available

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers are protected by:

• Adequacy Decisions: Transfers to countries with adequate protection
• Standard Contractual Clauses: EU-approved contract terms for data protection
• Binding Corporate Rules: Internal data protection policies
• Certification Schemes: Privacy frameworks and certifications

We will always ensure that your personal information receives an adequate level of protection regardless of where it is processed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email if the changes are significant
• Post a notice on our website highlighting the changes
• Provide a comparison of key changes upon request

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.