Terms of Service

1. Acceptance of Terms

Welcome to Soma Ko Logistics ("Company," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Soma Ko Logistics regarding your use of our logistics services, website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.

These Terms apply to all users of our Services, including customers, business partners, and website visitors. If you are using our Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

2. Our Services

2.1 Service Overview

Soma Ko Logistics provides comprehensive logistics solutions including:

• Domestic Errands: Personal and business task management services
• Local Parcel Deliveries: Same-day and scheduled delivery services
• Drop Shipping: Inventory management and order fulfillment
• E-commerce Solutions: End-to-end logistics support for online businesses

2.2 Service Availability

Our Services are currently available in designated geographic areas. Service availability may vary by location and is subject to operational capacity. We reserve the right to modify, suspend, or discontinue any Service with or without notice.

2.3 Service Standards

We strive to provide reliable, efficient, and professional logistics services. However, delivery times and service performance may be affected by factors beyond our control, including weather conditions, traffic, and force majeure events.

3. User Responsibilities

3.1 Account Registration

To use certain Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use
• Keeping your account information up to date

3.2 Accurate Information

You must provide accurate and complete information for all service requests, including:

• Pickup and delivery addresses
• Contact information for all parties
• Package descriptions and contents
• Special handling requirements
• Value and insurance needs

3.3 Compliance with Laws

You agree to use our Services in compliance with all applicable laws, regulations, and these Terms. You will not use our Services for any illegal, fraudulent, or harmful purposes.

3.4 Communication and Cooperation

You agree to:

• Respond promptly to our communications
• Provide access to pickup locations
• Be available to receive deliveries
• Cooperate with our service representatives

4. Service Terms and Conditions

4.1 Service Requests

Service requests are subject to acceptance by Soma Ko Logistics. We reserve the right to refuse any service request for any reason, including but not limited to:

• Insufficient information or documentation
• Prohibited items or illegal contents
• Locations outside our service area
• Safety or security concerns
• Capacity limitations

4.2 Pickup and Delivery

For pickup and delivery services:

• Pickup times are estimated and may vary due to operational factors
• You must ensure someone is available at pickup and delivery locations
• Items must be properly packaged and labeled
• We may require identification verification for high-value items
• Delivery attempts are limited as specified in your service agreement

4.3 Package Requirements

All packages must:

• Be properly secured and packaged for transport
• Have clear and accurate labeling
• Comply with size and weight restrictions
• Not contain prohibited or restricted items
• Include appropriate documentation if required

4.4 Special Services

Special services such as fragile handling, temperature control, or high-value transport may require additional fees and documentation. These services are subject to availability and additional terms.

5. Pricing and Payment

5.1 Service Fees

Service fees are calculated based on factors including:

• Service type and complexity
• Distance and geographic zone
• Package size, weight, and value
• Delivery speed and priority
• Additional services requested

5.2 Pricing Transparency

We provide upfront pricing estimates for all services. Final charges may vary based on actual service requirements. We will notify you of any significant changes before completion.

5.3 Payment Terms

• Payment is due upon completion of services unless otherwise agreed
• We accept major credit cards, debit cards, and approved payment methods
• Business accounts may be eligible for credit terms
• Late payment fees may apply to overdue accounts
• We reserve the right to suspend services for non-payment

5.4 Refunds and Cancellations

Refund and cancellation policies vary by service type:

• Cancellations before pickup may receive full or partial refunds
• Cancellations after pickup may incur fees
• Service failures on our part will result in full refunds
• Refund processing may take 5-10 business days

6. Liability and Insurance

6.1 Our Insurance Coverage

Soma Ko Logistics maintains comprehensive insurance coverage including:

• General liability insurance
• Commercial vehicle insurance
• Cargo insurance for transported items
• Professional liability coverage

6.2 Declared Value and Coverage

Default coverage is limited to $100 per package unless higher value is declared and additional insurance is purchased. For high-value items:

• Declared value must be accurate and verifiable
• Additional insurance fees apply
• Proof of value may be required for claims
• Coverage limitations and exclusions apply

6.3 Claims Process

To file a claim for loss or damage:

• Report incidents within 24 hours of discovery
• Provide detailed documentation and evidence
• Allow reasonable time for investigation
• Accept our reasonable settlement offers

6.4 Liability Limitations

Our liability is limited to the declared value of the item or actual loss, whichever is less. We are not liable for:

• Consequential or indirect damages
• Lost profits or business interruption
• Delays due to circumstances beyond our control
• Items not properly packaged or described

7. Prohibited Items

The following items are strictly prohibited from our services:

7.1 Dangerous and Hazardous Materials

• Explosives, fireworks, and ammunition
• Flammable liquids and gases
• Toxic and corrosive substances
• Radioactive materials
• Biological hazards and infectious materials

7.2 Illegal and Restricted Items

• Illegal drugs and controlled substances
• Stolen or counterfeit goods
• Weapons and firearms
• Prohibited wildlife and animal products
• Items violating intellectual property rights

7.3 Valuable and Sensitive Items

• Cash, checks, and negotiable instruments
• Credit cards and financial documents
• Passports and government-issued IDs
• Live animals and perishable biologicals
• Items requiring special permits or licenses

7.4 Consequences of Prohibited Items

If prohibited items are discovered, we may:

• Refuse to transport the items
• Return items to sender at customer expense
• Report illegal items to authorities
• Terminate service agreements
• Hold customers liable for resulting damages

8. Intellectual Property

8.1 Our Intellectual Property

All content, trademarks, logos, and intellectual property related to Soma Ko Logistics remain our exclusive property. You may not:

• Use our trademarks or logos without permission
• Copy, modify, or distribute our content
• Reverse engineer our systems or software
• Create derivative works based on our services

8.2 User Content

By providing information, feedback, or content to us, you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

8.3 Third-Party Rights

You represent that any items transported through our services do not infringe upon third-party intellectual property rights. You agree to indemnify us against any related claims.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Data Collection and Use

We collect and use your personal information to provide services, process payments, communicate with you, and improve our operations. This includes:

• Contact and account information
• Service requests and delivery details
• Payment and billing information
• Communication records and feedback

9.2 Data Sharing

We may share your information with service providers, business partners, and as required by law. We do not sell your personal information to third parties.

9.3 Data Security

We implement appropriate security measures to protect your information, but cannot guarantee absolute security. You are responsible for protecting your account credentials.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our customer service. Upon termination:

• Your access to services will be discontinued
• Outstanding orders will be completed or cancelled
• Final payment for completed services is due
• Your data will be handled according to our Privacy Policy

10.2 Termination by Us

We may terminate or suspend your account for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of our services or staff
• Business or operational reasons

10.3 Effect of Termination

Upon termination, all rights and obligations under these Terms will cease, except for provisions that by their nature should survive termination.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

11.1 Service Disclaimers

• Services are provided "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free services
• Delivery times are estimates and not guaranteed
• We disclaim all express and implied warranties

11.2 Third-Party Services

We may use third-party service providers and are not responsible for their actions, errors, or omissions. Any issues with third-party services should be addressed directly with the provider.

11.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, labor disputes, government actions, or technical failures.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12.1 Damage Limitations

Our total liability for any claim shall not exceed the greater of:

• The fees paid for the specific service in question
• The declared value of the item (if applicable)
• $1,000 for any single incident

12.2 Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business opportunities
• Punitive or exemplary damages
• Damages arising from third-party actions

12.3 Time Limitations

Claims must be brought within one (1) year of the date the cause of action arose, or they will be forever barred.

13. Indemnification

You agree to indemnify, defend, and hold harmless Soma Ko Logistics, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any law or regulation
• Items you ship or transport through our services
• Your negligent or wrongful conduct
• Third-party claims related to your use of our services

This indemnification obligation will survive termination of these Terms and your use of our services.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal legal proceedings, you agree to attempt to resolve disputes informally by contacting our customer service team. We will work in good faith to resolve any issues.

14.2 Mediation

If informal resolution fails, disputes may be submitted to mediation with a mutually agreed-upon mediator. The costs of mediation will be shared equally between the parties.

14.3 Arbitration

Any unresolved disputes will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in [City, State] and governed by [State] law.

14.4 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of [State/Country], without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of [City, State], and you consent to the jurisdiction of such courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Changes to Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time. When changes are made, we will:

• Update the "Last Updated" date
• Notify users of significant changes via email
• Post notice on our website
• Provide reasonable advance notice when possible

16.2 Acceptance of Changes

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our services.

16.3 Previous Versions

Previous versions of these Terms are archived and available upon request for your reference.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Effective Date: These Terms of Service are effective as of July 5, 2025.

Last Updated: July 5, 2025